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Data Privacy

At Civica we take data privacy very seriously and we are committed to protecting and respecting the rights of all individuals. We are dedicated to ensuring the confidentiality and privacy of information entrusted to us and aspire to be transparent when we collect and use personal data.

Civica is registered with the Information Commissioner's Office, with registration number Z5268164.

If you have questions or comments about this Privacy Notice or how we handle personal data, please direct your correspondence to Sports Hub Library email.

How Civica collects personal information

At Civica we may obtain personal data directly from individuals in a number or ways including:

  • When you fill in a form on our website,
  • When you email or call us,
  • When you subscribe to our newsletters and user groups.

We will always ensure you know we are processing your personal information except where it is disproportionately difficult to do so.

If you have access to parts of our websites or use our on-line services, you remain responsible for keeping your user ID and password confidential.

How we store your information

Civica is dedicated to keeping your data safe. We are certified under ISO27001 as having put technical and organisational policies and procedures in place to protect personal data from loss, misuse, alteration or destruction. We ensure that access to your personal data is limited only to those who need to access it and those individuals are required to maintain the confidentiality of such information. Where necessary, we apply encryption and anonymisation techniques in efforts to further protect personal data.

Sharing Information

We will never sell your data to third parties. We may, however, share your data with companies with whom we have a direct business arrangement in order to jointly market Civica related products.

Your Rights

Your right of access –You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the right to object to processing if we are using legitimate interests as our lawful basis for processing.

Your right to data portability – This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. The right only applies if we are processing information based on your consent or as part of a contract, or in talks about entering into a contract and the processing is automated.

Your right to withdraw consent – You can withdraw your consent that you have previously given to one or more specified purposes to process your personal data. This will not affect the lawfulness of any processing carried out before you withdraw your consent. It may mean we are not able to provide certain products or services to you and we will advise you if this is the case.

Rights related requests

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information or to exercise any of your other rights. This helps us to ensure that personal data is not disclosed to any person who has no right to receive it.